Common questions

Answers,
before you ask.

If you don't see your question here, send us a WhatsApp — we usually reply within an hour during JA business hours.

How does the customization work?

You tell us the occasion, message, colours, fonts and any images via WhatsApp or our order form. We send a photo proof before we burn anything. Once you approve, we burn, package and deliver.

What's the lead time?

Single units: 5–7 business days. Events (30–100 units): 7–10 business days. Corporate (100+ units): 10–14 business days. Rush jobs available if we have capacity — ask via WhatsApp.

How long do the coconuts last?

Branded coconuts stay photo-fresh for 7–10 days after delivery. Keep them out of direct sun. They're real coconuts, so we don't recommend them as long-term decor.

Can I really put my own logo on a coconut?

Yes. Send us your logo as PNG, SVG or PDF and we'll wood-burn it directly into the husk. Best results come from bold, single-colour marks — fine details can be tricky on natural fibre.

Do you ship internationally?

Currently we ship across Jamaica. International orders are case-by-case — tell us where you need them and we will quote.

What payment methods do you accept?

WiPay (Visa, Mastercard), bank transfer, and WhatsApp Pay for large corporate orders. For events bookings we typically take a 50% deposit upfront, balance on delivery.

Can I return or refund a customized coconut?

Customized coconuts are made to order so we can't accept returns once burned. If something arrives damaged or the burn isn't what we sent in the proof, we replace it free.

Minimum order quantity?

No minimum for general orders. Wedding bundles start at 30 units. Corporate at 30+. Smaller orders are very welcome.

Do you do same-day delivery?

For ready-stocked items in the Kingston / Trelawny area we can do next-day. Same-day depends on burn complexity — call us.

Where are you based?

Trelawny, Jamaica. Workshop visits by appointment. Drop-by, see the burn process, take a photo with a coconut.

Still wondering?

Talk to a real person.

Send us a WhatsApp. We'll send you a real photo proof of your coconut before you commit.

Ask on WhatsApp →